About these terms
These messaging terms (“messaging terms”) apply to the text messages (SMS and MMS), WhatsApp messages, telephone calls and emails that SAO Labs Inc. (“Saolabs”, “we”, “us”) sends to experts, candidates, customers and other people who have agreed to hear from us (“the programme”). They form part of our terms of service at /legal/terms. By opting in, you agree to these messaging terms and confirm that you have read our privacy policy at /legal/privacy.
Programme name and sender
Programme name: Saolabs. Every message identifies Saolabs as the sender. Our messages are sent through systems provided and operated by our exclusive technology partner, Scrini AI, on our behalf and on our instructions. Scrini AI does not send you messages of its own under this programme.
What messages we send
We send the following kinds of messages, each only to people who have agreed to receive that kind of message on that channel.
- Expert and candidate updates: confirmation of your sign-up or application, invitations to assessments and AI-assisted interviews, application status, project and engagement updates, onboarding steps and payment notices.
- Scheduling: confirmations, reminders and changes for calls and interviews you book with us.
- Customer service: replies to questions and messages you send us.
- Opportunities and marketing: information about new project opportunities and Saolabs services. We send these only if you have separately agreed to marketing messages.
How you opt in
We contact you only after you have given us your number or email address yourself and agreed to hear from us on that channel. You can opt in on our contact preferences page at /opt-in, on other forms we provide such as our booking flow or an expert application, or by sending us a message first and confirming that you want to receive replies. Every opt-in box is unticked until you tick it, and every channel is a separate choice.
The consent wording names Saolabs, the channel and the kind of messages you will receive, says that message frequency varies and that message and data rates may apply, explains how to opt out and get help, and links to these messaging terms and our privacy policy. Consent to receive text messages, WhatsApp messages or automated calls is not a condition of buying any product or service or of being engaged as an expert.
We use first-party data only. We do not buy, rent or license phone numbers, email addresses or contact lists, and we do not use contact details from data brokers, lead generators, list sellers or scraping to send messages. We keep a record of each opt-in, including the date, time, source, wording and number or address it covers.
Message frequency and costs
Message frequency varies with your activity, for example your applications, assessments, projects and the calls you book. Marketing messages, where you have agreed to them, are occasional, and we send no more than three marketing calls or texts to the same person about the same subject in any 24-hour period.
Message and data rates may apply. Saolabs does not charge you for messages, but your mobile carrier's standard rates for text messages and data apply. WhatsApp messages use your data connection.
Sample messages
These examples show the kind of text messages we send. Every message names Saolabs and, where required, repeats how to opt out.
- Sign-up confirmation: “Saolabs: Thanks for signing up for updates about your application, projects and calls. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
- Application update: “Saolabs: Your expert application has moved to the next step. Book your assessment here: [link]. Reply STOP to opt out.”
- Reminder: “Saolabs: Reminder, your call with the Saolabs team is tomorrow at 10:00 a.m. PT. Reply STOP to opt out.”
- Opportunity (only with marketing consent): “Saolabs: A new paid project in clinical medicine matches your profile. See details: [link]. Reply STOP to opt out.”
- HELP reply: “Saolabs: For help, email hello@saolabs.ai or visit saolabs.ai/legal/messaging. Msg & data rates may apply. Reply STOP to opt out.”
- STOP reply: “Saolabs: You have been unsubscribed and will receive no further messages. Reply START to subscribe again.”
How to opt out
You can stop text messages at any time by replying STOP to any message. We also honour QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT and STOP ALL, and any other reasonable way you tell us you no longer want messages. After you opt out we will send one message confirming it and then no further text messages to that number unless you opt in again, for example by replying START.
To stop WhatsApp messages, reply STOP or block our WhatsApp account. To stop calls, tell us during a call or email privacy@saolabs.ai. To stop marketing email, use the unsubscribe link in the email. You can also change your choices at /opt-in or by emailing privacy@saolabs.ai.
We act on every opt-out as soon as practicable and in any case within ten business days. If you opt out of marketing on one channel, we stop sending you marketing on all channels.
Getting help
Reply HELP to any text message for help. We will reply with our programme name and contact details. You can also email hello@saolabs.ai or write to SAO Labs Inc., 3012 Fauntleroy Ave SW, Seattle, WA, USA.
Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier, device and coverage, and we cannot guarantee that every message will be delivered or received on time.
Your number
You confirm that you are at least 18 years old and that you are the account holder for the number you give us or are authorised by the account holder to agree to these messaging terms. If you change or give up your number, please reply STOP from that number or tell us at privacy@saolabs.ai so that we do not message the next person who receives it.
Calls
We may call you about an enquiry you made, a call you booked, your application or an existing engagement. We place calls using automated technology or an artificial, prerecorded or AI-generated voice only with the consent the law requires, and for marketing calls we obtain your prior express written consent. If a call uses an AI-generated voice, we say so at the start.
We call only between 8 a.m. and 8 p.m. in your local time. Before any telemarketing call we screen numbers against the US National Do Not Call Registry, applicable state do-not-call lists and our internal do-not-call list, unless you have given us prior express written consent. Calls may be recorded; we tell everyone on the call at the start, before recording begins.
Our emails identify Saolabs as the sender and have accurate subject lines. Every marketing email includes our postal address and a working unsubscribe link, and we honour unsubscribe requests within ten business days.
Privacy and your data
We use the information you give us for the programme as described in our privacy policy at /legal/privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, rent or otherwise disclose your mobile phone number, your opt-in data or your consent records to any third party, affiliate or lead generator for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding our technology partner and the aggregators and providers of our text message services, which may use them only to deliver our messages.
Personal data is stored in the region where you are located: personal data of people in the United States is stored on servers located in the United States, and personal data of people in other regions is stored in that region where we offer regional storage, or otherwise as described under international transfers. Scrini AI's platform is SOC 2 compliant.
Laws and rules we follow
We design the programme to meet the requirements that apply to it, including the US Telephone Consumer Protection Act (TCPA) and the Federal Communications Commission's rules under it, the Telemarketing Sales Rule, the CAN-SPAM Act, state telemarketing and messaging laws such as the Florida Telephone Solicitation Act, the Oklahoma Telephone Solicitation Act and Washington's Commercial Electronic Mail Act, state call recording laws, the CTIA Messaging Principles and Best Practices, mobile carrier requirements for registered business messaging, and the WhatsApp Business Messaging Policy. Where you are in the EEA or UK, we also follow the GDPR, UK GDPR and applicable electronic marketing rules, and we send electronic marketing only where they allow it.
Changes to these terms
We may update these messaging terms from time to time. We will change the date at the top of this page. If a change materially affects the messages you receive, we will tell you before it applies, and you can opt out at any time.
Contact
For questions about these messaging terms, email hello@saolabs.ai. For privacy questions or to withdraw consent, email privacy@saolabs.ai. For legal notices, email info@saolabs.ai or write to SAO Labs Inc., 3012 Fauntleroy Ave SW, Seattle, WA, USA.